Do I need to create an account to place an order?
You can shop at RADKA without creating an account. However, we recommend you create an account with us to enjoy the following benefits:
- Track your orders and review past purchases
- Receive discount benefits as a registered customer
- Save your address and card details so you can make faster payments next time you shop with us.
How can I track my order?
As soon you place your order, you will receive a confirmation email. Orders are dispatched from our studio in Green Park, New Delhi within 7-10 days. As soon as your order has been dispatched, you will receive an email with a tracking number, which you can use to track your order on the following websites: Domestic Shipping: Delhivery (http://www.delhivery.com/)
Do you have a physical store?
Yes, our flagship store is located in Green Park, New Delhi as an extension of our studio. Customers in Delhi are welcome to visit our studio/store in Green Park from Monday – Saturday between 10am – 7pm by prior appointment only. You can give us a call on +911141759860/ email: firstname.lastname@example.org to make an appointment to visit our store. For the full list of online and retail stores that stock our clothing, take a look at the stockists link on our home page. Items purchased at our retail store cannot be returned. An exchange for your order can be processed in the form of store credit.
How do I select my size?
To help you choose the best size, you’ll find the following information on every product page: A link to a ‘size guide’ to help you convert international sizes as well as a size chart in inches. If you need more help regarding sizing and fit, please email us at email@example.com
View our sizing guidelines below to find your perfect fit.
How to Measure
Measure under your arms at the fuller part of your bust. Keep tape level across your shoulder blades.
Measure around your natural waistline, keeping the tape comfortably loose.
Measure around your body 1 1/2″ below your natural waist.
Stand with your feet together and measure around the fullest part of your hips.
International Size Chart
International Size Chart Conversion
We accept the following methods of payment: Visa, MasterCard, American Express, PayPal. The shipping and handling fee you were quoted at checkout will be prorated and applied based on the value of each individual shipment.Please note that we are unable to process your order if we cannot obtain an authorization from your credit card company. You may wish to contact the issuing bank of your credit card regarding this matter, and then inform us of any additional information. We will keep your order on file for 48 hours before it will be cancelled. Please respond quickly; merchandise cannot be held for your order and may become unavailable.
We make every attempt to have consistent pricing throughout our website and stores. Occasionally we offer special prices that are exclusive to our website.
If your payment method was declined, it may have been unsuccessful due to incorrect information, card expiration, or insufficient funds. You can choose a new method of payment and contact your bank or the credit card company if you continue to experience difficulties placing your order.
How do I use a promo code?
Promo codes may be entered in your basket. In the left-hand column, click Enter a Promo Code and enter the code. Only one promo code may be applied per order.
Please note that exclusions vary from promotion to promotion.
When can I expect my order to ship?
Most in-stock items ship within 24 hours of ordering. Some orders may take up to 48 hours to process. Please note that we do not ship on Saturdays, Sundays, or nationally observed Indian holidays.
How will I know when my order has shipped?
You will receive an email notification confirming shipment (be sure to check your spam folder).
Taxes & Duties
Taxes and duties are calculated according to your shipping destination and itemized on the Order Summary page. We ship to most locations on a DDP (Delivery Duty Paid) basis, which means that all relevant import taxes and duties will be included in the product price.
radkaindia.com insures each purchase during the time it is in transit until it is delivered to you.
Returns & Exchanges
If I mail a return, when will I be refunded?
Most returns will process in approximately 1-2 weeks, depending on your method of return. Additional delays may occur.
A refund will then be credited back to your original prepaid method of payment, and will take approximately 1-3 business days after the processing date. It may take up to two billing cycles for the credit to appear on your monthly credit card statement. Gift card purchases will be refunded in the form of a merchandise credit.
What is the cost to return or exchange an item?
Return labels are only available for orders shipping within India and no additional postage is required. However, a INR 100 shipping charge will be deducted from your refund. Please note, shipping fees are non-refundable. Please allow approximately 1-2 weeks for processing. Additional delays may occur. You will receive an email notification when your return has been processed (be sure to check your spam folder).
Do you do wholesale and bulk orders?
Yes. Please email us at firstname.lastname@example.org with your requirements. If you are a retailer interested in stocking RADKA, we would love to hear from you! Please get in touch on email@example.com with a brief about your store and if there are any products or collections that you are particularly interested in.